Cancellation requests
Customers can request cancellation from their customer dashboard booking details page. The request is reviewed by the admin team according to the configured cancellation and refund rules.
Refund eligibility
Refund amount depends on booking time, cancellation time, payment status, applicable deductions, gateway charges and club policy configured in the admin panel.
Refund processing
Approved refunds are processed to the original payment method where possible. Bank or gateway settlement may take 5–7 working days after approval.
No-show and late cancellation
No-show bookings or very late cancellations may be non-refundable unless management approves an exception.
Contact
For payment or refund help, contact Ashu Sports Club & Cafe through the contact details shown on the website or at the venue.